WHO WE ARE
Our website address is: https://www.truevan.com.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT COMMENTS
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
MEDIA
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
CONTACT FORMS
COOKIES
If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
ANALYTICS
HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
WHERE WE SEND YOUR DATA
Visitor comments may be checked through an automated spam detection service.
PRIVACY POLICY FOR PHONE CALLS & TEXTS
TrueVan ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal information through phone calls and text messages in connection with our van conversion services.
COLLECTION OF PERSONAL INFORMATION
We may collect personal information when you:
Contact us via phone to inquire about our services, request support, or make a booking.
Opt-in to receive text messages from us regarding updates, promotions, and reminders related to our services.
The types of personal information collected may include:
Your name, phone number, email address (if provided), and any other information you choose to provide about your van conversion project.
USE OF PERSONAL INFORMATION
Your personal information may be used for the following purposes:
To provide, manage, and improve our services.
To communicate with you about your inquiries, bookings, and any relevant updates related to our services.
To send promotional messages, offers, and other marketing communications if you have opted in to receive them.
SHARING OF PERSONAL INFORMATION
We will not share your personal information with third parties except as required by law or with your explicit consent. We may share your information with our service providers who perform services on our behalf, such as text message platform providers, under strict confidentiality agreements.
DATA SECURITY
We implement appropriate technical and organizational measures to protect the personal information we collect and process. However, no electronic transmission or digital storage method is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
YOUR CHOICES & RIGHTS
You have the following choices and rights regarding the personal information we hold about you:
You may opt out of receiving promotional texts at any time by following the unsubscribe instructions included in those messages.
You may request access to, correction of, or deletion of any personal information we have about you.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. We will notify you of any significant changes by revising the date at the top of the policy and, in some cases, we may provide additional notice (such as adding a statement to our website or sending you a notification).
CONTACT
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
(714)464-9078
This Privacy Policy was last updated on February 5, 2024.